Our complaints procedure


Taking a complaint further  

We endeavour to resolve your complaint fairly with the best possible outcome. However, if you are unhappy with our response, you have the right to take your complaint to the Fundraising Regulator.  

ActionAid is registered with the Fundraising Regulator and committed to the highest standards in fundraising. If your complaint is related to fundraising, you can refer it (they suggest that you do this within two months of our response if possible) to the Fundraising Regulator via their online complaints form.  

You can also write to: Fundraising Regulator, 2nd Floor, CAN Mezzanine Building, 49-51 East Road, London N1 6AH  

Or call: +44 0300 999 3407.  

Abusive, offensive, inappropriate or objectionable contact  

The Supporter Contact team will not respond to any messages that are abusive, offensive, inappropriate or objectionable in terms of language, content, images or videos shared. If we receive any contact that we are concerned about, we may use your personal information to take any necessary action.   

We will record any feedback received and act on it when appropriate.   


Top image: Tatenda Maguya (right) talking to ActionAid CEO Adriano Campolina (left) about her experience of El Niño-related drought in Makoni District, Zimbabwe, in April 2016. Desmond Kwande/ActionAid

Page updated 15 December 2023